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The terms that govern your PropellorSoft account, plans, included revisions, extra work, billing, and domains.

PropellorSoft — Terms of Service

  • Effective date: 2026-09-30
  • Version: 0.3
  • Last updated: 2026-09-30
  • Contact: brendan@propellorsoft.com

These Terms of Service ("Terms") form a binding agreement between PropellorSoft ("PropellorSoft", "we", "us", "our") and the person or entity who creates an account, submits an enquiry, or uses the Service ("you", "customer"). By creating an account, submitting a brief or enquiry, or using any part of the Service, you accept these Terms, our Acceptable Use Policy ("AUP"), and our Privacy Policy, each of which is incorporated by reference. If you use the Service on behalf of a business or other entity, you represent that you are authorised to bind that entity, and "you" refers to that entity. Making an enquiry or submitting a brief does not itself create a paid engagement or authorise a payment.

1. The Service

1.1 PropellorSoft designs, builds, and hosts websites and related digital work (including custom apps, automations, and integrations) for Australian businesses (the "Service"). You typically start with a brief — through our contact form, the prospect chat on propellorsoft.com, or another path we offer. Where a site plan includes design and revisions, we follow the creative process in clause 9.

1.2 The public self-serve AI website builder at /start is not currently offered (that path directs visitors to contact us). If we later make self-serve generation or a no-code editor available, those features form part of the Service and remain subject to these Terms, including clauses 3, 6, and 7.

1.3 Your account, when created, may include access to a customer portal providing:

  • hosted sites and, on paid plans, the ability to attach a custom domain;
  • on Launch and Grow, a helpful site assistant on your site (an AI assistant scoped to that site, subject to the quotas in clause 3);
  • an inbox for enquiries submitted through a site contact form, where that feature is enabled; and
  • a channel to request extra work or Custom Work from our human developers (see clause 9).

1.4 We may add, change, or remove features of the Service over time. We will not materially reduce the core functionality of a plan you are paying for during a paid period without offering you a remedy under clause 5.

2. Accounts and eligibility

2.1 You must be at least 18 years old and capable of forming a binding contract to use the Service.

2.2 Accounts may be authenticated by email and password or by magic-link email sign-in, according to the sign-in options offered. You are responsible for keeping your password confidential and maintaining control of the email address registered to your account, and for all activity that occurs under your account.

2.3 You must provide accurate information when creating an account and keep it up to date.

2.4 One account may manage one or more sites; each site is billed according to its own plan where applicable.

3. Plans, quotas, and pricing

3.1 The Service is offered on the following plans (all prices in Australian dollars; see clause 4.6 regarding GST):

(a) Free — A$0

  • Site published on a propellorsoft.com subdomain;
  • Included creative process and included revisions for a relevant site plan, as defined in clause 9;
  • "Powered by PropellorSoft" badge displayed on the site;
  • No custom domain;
  • No site assistant;
  • 3 AI site generations per month and 10 AI chat messages per month, if and when those self-serve AI features are offered.

(b) Launch — A$29 per month

  • One custom domain included: registration and renewals are covered while your subscription remains active (standard TLDs only; premium-priced domains are excluded and will be quoted separately before registration);
  • Included creative process and included revisions as defined in clause 9;
  • A helpful site assistant on your site, subject to the AI chat quota below;
  • "Powered by PropellorSoft" badge displayed on the site;
  • 10 AI site generations per month and 200 AI chat messages per month, if and when those self-serve AI features are offered.

(c) Grow — A$59 per month

  • One custom domain included on the same terms as Launch;
  • Included creative process and included revisions as defined in clause 9;
  • A helpful site assistant on your site, with a higher included AI chat quota than Launch;
  • Approximately 10× the Launch AI limits (100 AI site generations and 2,000 AI chat messages per month), if and when those self-serve AI features are offered;
  • Priority support;
  • Concierge support for maintenance and minor tweaks to your existing site (see clause 9.8);
  • SEO and GPT / AI-search optimisation; and
  • No PropellorSoft badge on the site footer.

3.2 Monthly quotas reset at the start of each billing cycle and do not roll over. Unused quotas (including unused AI quotas while a feature is not offered) do not roll over and do not create a credit or refund.

3.3 Overage (paid plans). Usage beyond your included monthly quotas is metered and billed in arrears at:

  • A$0.30 per additional AI site generation; and
  • A$0.02 per additional AI chat message.

Overage is calculated from our server-side usage records and reported to Stripe for billing. Our server-side records are the authoritative measure of usage, absent manifest error.

3.4 Free plan hard stop. The Free plan does not support overage billing. When you exhaust a monthly quota on the Free plan, the relevant AI feature becomes unavailable until the quota resets or you upgrade.

3.5 We may change plan pricing or inclusions prospectively. We will give you at least 30 days' notice of any price increase affecting an active paid subscription, and the change will take effect from your next billing cycle after the notice period. If you do not agree, you may cancel under clause 5 before the change takes effect.

3.6 Included revisions are not unlimited redesigns. The creative process and what "revisions" means are defined in clause 9. Marketing phrases such as "included revisions", "more included revisions", or "extra revision capacity" do not expand that definition and do not include new pages, new features, new sections, or a redesign. We do not publish a revision-credit count; scope is as set out in clause 9.

4. Billing

4.1 Paid subscriptions are billed in advance on a monthly cycle through our payment processor, Stripe. By subscribing you authorise us (via Stripe) to charge your nominated payment method for subscription fees, any metered overage, any standalone domain hosting fees under clause 8.6, and any hourly extra work invoiced under clause 4.7 (unless that work is invoiced separately).

4.2 Your card and bank details are collected and held by Stripe; they never touch PropellorSoft servers.

4.3 Metered overage accrued during a billing cycle is charged with, or shortly after, the next subscription invoice.

4.4 Failed payments. If a payment fails, we (via Stripe) will retry the payment and send email reminders for a grace period of one (1) month from the failed payment date. During grace, your site remains published. If payment is not successfully collected by the end of the grace period, your site will be unpublished — it is not deleted, and your account data and site content are retained so the site can be restored on resubscription. Domain consequences of a lapsed plan are dealt with in clause 8.

4.5 Except as required by law (including under the Australian Consumer Law), fees are non-refundable and we do not provide pro-rata or mid-period refunds (see clause 5.1).

4.6 GST and currency. PropellorSoft is not registered for GST and does not charge GST. The prices and rates stated in these Terms are the amounts payable in Australian dollars (AUD).

4.7 Hourly extra work. Work that is out of scope of included revisions (clause 9.4) is billed at A$50.00 AUD per hour, charged in 6-minute intervals. Each interval is 0.1 hours. Time is rounded up to the next 0.1 hour. For example, 1 minute is billed as 0.1 hours; 7 minutes is billed as 0.2 hours. GST is treated as in clause 4.6. We may invoice hourly extra work through Stripe or by a separate invoice. This rate applies unless a statement of work for Custom Work (clause 9.6) sets a different rate for that engagement.

5. Cancellation

5.1 You may cancel your subscription at any time through the portal or by contacting brendan@propellorsoft.com. Cancellation takes effect at the end of your current paid billing period. Your site remains live until then. No mid-period refunds are given, except where required by law. Standalone domain hosting (without monthly site hire) is also subject to the 12-month minimum term in clause 8.6.

5.2 On cancellation taking effect:

  • your site is unpublished (not deleted);
  • the licence to AI-generated content under clause 6 ends;
  • your included domain is dealt with under clause 8; and
  • your account data is handled in accordance with our Privacy Policy.

5.3 We may suspend or terminate your access for breach of these Terms or the AUP under clause 10 and clause 15.

6. AI-generated content — ownership and licence

IMPORTANT — PLEASE READ. Content on your site that is generated by our AI (including site copy and structure) is owned by PropellorSoft and licensed to you — not sold — for the life of your subscription only. When your subscription ends, the licence ends and you may not export, retain, or republish the AI-generated site as a website. See clause 6.3 for the full terms.

6.1 Ownership. As between you and PropellorSoft, PropellorSoft owns all right, title and interest in AI-generated site content — being the copy, layout structure, and other site material produced by our AI models in response to your inputs (collectively, "AI Content").

6.2 Licence. We grant you a non-exclusive, non-transferable, revocable, worldwide licence to use, display, and modify the AI Content solely as published through the Service, for the duration of your active subscription (including any grace period under clause 4.4).

6.3 End of licence. When your subscription ends (cancellation, expiry, or termination), the licence in clause 6.2 ends automatically. You must not export, copy, retain, scrape, or republish the AI Content, or any substantially similar derivative of it, as a website or part of a website. This does not affect your rights in Your Content under clause 7, which remains yours and which you may take with you.

6.4 Similarity. AI models may generate similar or identical content for different customers. You acknowledge that AI Content is not exclusive to you and other customers' sites may contain similar material.

6.5 No warranty of non-infringement. While we are not aware of AI Content infringing third-party rights, we do not warrant that AI Content will be free from similarity to third-party material. Clause 13 (liability) applies to any claim arising from this clause.

7. Your Content

7.1 "Your Content" means any content you create, upload, or provide to the Service — including text, images, logos, business details, instructions and prompts you give a site assistant or other AI feature, and edits you make to site content.

7.2 You retain all ownership of Your Content. You grant us a non-exclusive, worldwide licence to host, store, reproduce, process (including through AI models to provide the Service), and display Your Content solely to operate and provide the Service to you.

7.3 You are solely responsible for Your Content, including content you instruct the AI to generate and anything you publish. You represent and warrant that you own or have all necessary rights to Your Content and that it does not breach these Terms, the AUP, or any law or third-party right.

7.4 PropellorSoft is not liable for Your Content. You indemnify us against claims, losses, and expenses arising from Your Content or your breach of clause 7.3, except to the extent caused by our breach of these Terms or our negligence.

8. Domains

8.1 Included domain (paid site plans). Launch and Grow include one custom domain, which PropellorSoft registers on your behalf through a wholesale registrar. Registration and renewal fees for standard TLDs are included while your monthly site hire / website hosting subscription remains active. Premium-priced domains are excluded; we will quote these separately and obtain your approval before registration.

8.2 While subscribed to a site plan, you have full use of the included domain for your site, including DNS pointing required to serve your site.

8.3 On cancellation of a site plan, you may request a transfer of the included domain to your own registrar account (transfer-out). We will not unreasonably withhold a transfer. Transfers can take up to a few weeks to complete with the gaining registrar. Monthly site hire / website hosting plans do not carry a 12-month domain commitment.

8.4 Lapsed site plans. If your paid site plan lapses and the grace period in clause 4.4 expires without payment, we will keep your domain alive by continuing to renew it, and the domain falls back to paid renewal billing: renewal fees will be charged to your payment method on file at the then-current renewal rate, rather than the domain being dropped. You may opt out of renewal billing by cancelling the domain or requesting a transfer-out before the renewal date.

8.5 Domain registrations are also subject to the applicable registry and registrar terms and policies (including auDA policies for .au domains), which prevail to the extent of any inconsistency regarding the domain itself.

8.6 Standalone domain hosting (no site hire). If you purchase or host a domain with us without a monthly site hire / website hosting plan (domain hosting on its own), that engagement has a minimum term of 12 months. Standalone domain hosting is billed monthly in AUD. At the current published standard rate of A$10.00 per month, the minimum total for 12 months is A$120.00. At the current published premium rate of A$30.00 per month, the minimum total for 12 months is A$360.00. No GST is charged (clause 4.6). Premium-priced domains require confirmation of the rate before purchase; any separately quoted rate and its 12-month minimum total must be stated in the agreed quote. You authorise us to charge those monthly fees for at least the 12-month minimum term, unless we agree otherwise in writing or the law requires a different outcome. After the minimum term, you may cancel standalone domain hosting under clause 5 and may request a transfer-out as in clause 8.3.

8.7 No 12-month domain commitment on site hire. The 12-month minimum in clause 8.6 applies only to standalone domain hosting. Monthly site hire / website hosting plans (including the Free, Launch, and Grow plans in clause 3) do not carry that 12-month domain commitment. A domain included with or attached under a monthly site plan is dealt with under clauses 8.1 to 8.4.

9. Creative process, included revisions, extra work, and Custom Work

9.1 When this clause applies. The creative process and included revisions in this clause apply to site plans and engagements that include design and revisions (including the Free, Launch, and Grow site plans in clause 3). They do not apply to a Custom Work engagement except to the extent that engagement's statement of work says they do.

9.2 Creative process (included). From your original brief, we produce three example designs. You select your favourite of the three and tell us which parts you like from each of the three. That selection and feedback form the final design.

9.3 Included revisions. After the final design is agreed, included revisions mean only fine-tuning of the text, copy, and design of that final design. They are not a fresh concept round, not a redesign, and not new pages, sections, or features.

9.4 Out of scope / chargeable work. New sections, new features, new pages, or redesigns are not included revisions or Grow concierge maintenance and minor tweaks. Unless we agree a separate quote or statement of work (clause 9.6), that work is billed at the hourly rate in clause 4.7.

9.5 Asking for a new concept, a different visual direction after the final design is agreed, or a rebuild of pages already agreed, is a redesign for the purposes of clause 9.4.

9.6 Custom Work. You may also request work beyond included revisions — for example custom applications, automations, integrations, and fully custom websites ("Custom Work"). Custom Work beyond the maintenance and minor tweaks included in Grow under clause 9.8 is not included in a subscription plan. Each Custom Work engagement is quoted and invoiced separately as a one-off engagement and is governed by its own terms or statement of work agreed between you and PropellorSoft for that engagement. Hourly extra work under clause 4.7 may be used for smaller out-of-scope changes without a full statement of work.

9.7 These Terms govern your use of the platform and the boundary between included work and extra work. They do not set deliverables, timelines, warranties, or IP terms for a Custom Work engagement that has its own statement of work. If there is any inconsistency between these Terms and an agreed statement of work regarding a Custom Work engagement, the statement of work prevails for that engagement.

9.8 Grow concierge. Grow includes concierge support for maintenance and minor tweaks to your existing site. This is a service inclusion, not a cash credit towards new custom development. New pages, sections, features, redesigns, new custom applications, new automations, and new integrations remain outside this inclusion and are dealt with under clauses 9.4 and 9.6.

10. Acceptable use, moderation, and reporting

10.1 You must comply with the Acceptable Use Policy, which forms part of these Terms.

10.2 Every site passes an automated AI moderation check at publish, covering (at least): illegal content, hate and harassment, adult content, scams and deception, phishing, spam and SEO-farm patterns, and impersonation. Sites flagged by automated checks are published but enter a human review queue; content assessed as blocked is refused and not published. We may unpublish any site that breaches the AUP.

10.3 Anyone can report a published site through our public reporting path. We review reports and may unpublish sites that breach the AUP.

10.4 To protect the Service, rate limits apply, including a limit of 5 site-form enquiries per IP address per site per hour and, if self-serve generation is offered, a limit of 5 free AI generations per IP address per hour. We may adjust rate limits to prevent abuse.

10.5 You must not misuse the Service, including by probing or bypassing security or moderation controls, scraping the platform, reselling access, or interfering with other customers. The AUP sets out the full list of prohibited conduct.

11. Service availability and changes

11.1 We aim for high availability but do not guarantee uninterrupted or error-free operation. The Service is provided on an "as available" basis, subject to clause 14 (Australian Consumer Law).

11.2 We may perform maintenance, and will try to schedule disruptive maintenance outside Australian business hours where practicable.

11.3 We may update these Terms from time to time. For material changes, we will give at least 30 days' notice by email or in-product notice. Continued use after the effective date of updated Terms constitutes acceptance. If you do not agree to a material change, you may cancel under clause 5 before it takes effect.

12. Privacy

12.1 We handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

12.2 Customer inputs (such as business details and AI instructions) are sent to AI models via Vercel AI Gateway to provide the Service; processing may occur in the United States, and zero-data-retention providers are used where available. Details, including overseas disclosure, are in the Privacy Policy.

13. Disclaimers and limitation of liability

13.1 Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (ACL) or any other law that cannot lawfully be excluded, restricted, or modified (see clause 14).

13.2 Subject to clause 13.1, and to the maximum extent permitted by law:

  • the Service (including AI features and AI Content) is provided "as is" and "as available", and we exclude all other warranties and representations;
  • we are not liable for indirect or consequential loss, loss of profits, revenue, data, goodwill, or business opportunity, arising from or in connection with the Service or these Terms; and
  • our total aggregate liability to you for all claims arising from or in connection with the Service in any 12-month period is capped at the greater of (a) the amounts you paid us for the Service in that period, and (b) A$100.

13.3 Where the ACL applies and we are permitted to limit our liability for breach of a non-excludable guarantee, our liability is limited, at our option, to resupplying the services or paying the cost of having them resupplied.

13.4 AI features can produce errors or unexpected output. You are responsible for reviewing your site before and after publishing, and for the accuracy and legality of your published site as it represents your business.

14. Australian Consumer Law

14.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

14.2 Clauses 5.1 (no mid-period refunds) and 13 (limitations of liability) operate only to the extent permitted by law and do not limit the rights in clause 14.1.

15. Suspension and termination

15.1 We may suspend or terminate your account or unpublish your site(s) if: (a) you materially breach these Terms or the AUP and do not remedy the breach within 14 days of notice (or immediately, for serious breaches such as illegal content or security attacks); (b) payment remains unpaid after the grace period; or (c) we are required to do so by law.

15.2 You may terminate at any time by cancelling under clause 5 and ceasing to use the Service.

15.3 On termination, clauses 6.3, 7, 8, 13, 14, and 16 survive, together with any accrued rights.

16. Governing law and disputes

16.1 These Terms are governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales and courts of appeal from them.

16.2 Before commencing court proceedings, the parties will attempt in good faith to resolve any dispute by negotiation for at least 30 days from written notice of the dispute. Nothing in this clause prevents a party from seeking urgent interlocutory relief or exercising rights under the ACL.

17. General

17.1 Entire agreement. These Terms, the AUP, the Privacy Policy, and any agreed statement of work for Custom Work constitute the entire agreement between you and us for the Service.

17.2 Severability. If a provision of these Terms is unenforceable, it is severed and the remainder continues in force.

17.3 No waiver. A failure or delay to exercise a right is not a waiver of it.

17.4 Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets, with notice to you.

17.5 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control.

17.6 Notices. We may give you notice by email to your account address or in-product. You may give us notice at brendan@propellorsoft.com.