PropellorSoft — Acceptable Use Policy

Effective date: [TBD — to be set on go-live]
Version: 0.1 (draft)
Last updated: 2026-08-06
Contact / reports: hello@propellorsoft.com

This Acceptable Use Policy ("AUP") governs what may be published on, and how you may use, the PropellorSoft platform. It forms part of the Terms of Service ("Terms"). Capitalised terms not defined here have the meaning given in the Terms. Our handling of personal information, including reports made under this AUP, is described in our Privacy Policy.

1. Purpose and scope

1.1 PropellorSoft lets anyone publish a business website quickly using AI. That ease of publication must not be abused. This AUP sets out the content and conduct we prohibit, how we enforce it, and how anyone can report a site.

1.2 This AUP applies to all users of the Service (free and paid), to all sites published on propellorsoft.com subdomains or custom domains attached to the Service, and to all use of the AI features, the editor, and the custom-work channel.

1.3 We may update this AUP under clause 11.3 of the Terms. The current version applies from its effective date.

2. Prohibited content

You must not publish, generate, upload, or link to content that falls into any of the following categories. These categories align with the automated moderation checks applied to every site at publish time (see clause 5).

2.1 Illegal content. Content that breaches any applicable Australian law or the law of a jurisdiction you target, including content that promotes, facilitates, or instructs in criminal activity.

2.2 Hate and harassment. Content that vilifies, incites hatred against, or harasses a person or group on the basis of race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability, or similar attribute; content that bullies or targets private individuals.

2.3 Adult content. Pornographic or sexually explicit material, and sexual services advertising, whether or not legal.

2.4 Scams and deception. Fraudulent schemes, get-rich-quick or investment scams, fake charities, misleading claims about products, services, prices, or affiliations, and deceptive imitation of legitimate businesses.

2.5 Phishing. Pages that collect credentials, payment details, or personal information under false pretences, or that imitate login or checkout pages of third parties.

2.6 Spam and SEO-farm patterns. Sites created primarily to manipulate search engine rankings, doorway pages, mass-generated low-value sites, link farms, and unsolicited bulk promotion.

2.7 Impersonation. Sites that misrepresent their operator as another person, business, government body, or organisation, including unauthorised use of names, logos, or branding of third parties.

2.8 IP-infringing content. Content that infringes copyright, trade marks, or other intellectual property rights of others, or that you have no right to publish.

2.9 Malware and harmful code. Content that distributes malware, or code intended to damage, hijack, or gain unauthorised access to systems or data.

2.10 Regulated goods and services without authority. Promotion or sale of goods or services that are illegal in Australia or that you are not licensed or authorised to supply (for example: unlicensed financial or health advice presented as professional advice, illegal drugs, weapons, or counterfeit goods).

3. Prohibited conduct on the platform

3.1 You must not:

(a) attempt to bypass, probe, or defeat moderation checks, rate limits, authentication, or other security controls;
(b) use the Service to build sites for the purpose of hosting prohibited content on custom domains attached to the platform;
(c) scrape, crawl, or bulk-extract the platform, other customers' sites, or AI outputs at scale, other than ordinary search-engine indexing of published sites;
(d) resell, sublicense, or provide third parties with access to the platform's AI generation or chat features, except as expressly permitted by a separate written agreement with us;
(e) use the AI features to generate content you know or ought reasonably to know falls under clause 2;
(f) interfere with the Service or other customers' use of it, including by denial-of-service activity or abusive load;
(g) create accounts or sites in bulk by automated means;
(h) misrepresent your identity or your business in your account information or published site; or
(i) use the Service to send unsolicited communications or to harvest contact details from published sites.

3.2 Rate limits. To protect the Service, automated rate limits apply, including a limit of 5 free AI generations per IP address per hour. Attempting to circumvent rate limits (for example via rotating IPs or multiple accounts) is a breach of this AUP.

4. Your responsibility for AI output

4.1 Under the Terms, you are solely responsible for Your Content, including content you instruct the AI to generate. Prompting the AI to produce prohibited content is treated the same as publishing that content yourself.

4.2 You must review your site before and after publishing. AI output can contain errors, fabricated claims, or inappropriate material; publishing it does not transfer responsibility for it to PropellorSoft.

5. Moderation and enforcement

5.1 Automated check at publish. Every site passes an automated AI moderation check at publish, covering at minimum the categories in clause 2 (illegal content; hate and harassment; adult content; scams and deception; phishing; spam and SEO-farm patterns; impersonation).

5.2 Outcomes of the check:

Passed: the site publishes normally.
Flagged: the site publishes but enters a human review queue. If human review finds a breach, we may unpublish the site and notify you.
Blocked: content assessed as clearly prohibited is refused and not published.

5.3 Unpublishing. We may unpublish any site that breaches this AUP, at our reasonable discretion. Unpublishing removes the site from public access; it does not delete your account data. Where practicable and lawful, we will notify you of the reason.

5.4 Account-level action. Repeated or serious breaches may lead to suspension or termination of your account under clause 15 of the Terms. Serious breaches (for example illegal content, phishing, or attacks on the Service) may result in immediate action without prior notice.

5.5 Referral to authorities. Where content or conduct suggests serious criminal activity, we may report it to relevant law-enforcement or regulatory authorities and preserve relevant records as required or permitted by law.

6. Reporting a site

6.1 Anyone — customer or not — can report a published site through our public reporting path or by emailing hello@propellorsoft.com. Reports should identify the site URL and the nature of the concern.

6.2 We review all reports. We may unpublish sites that breach this AUP and will act on credible reports of illegal content as a priority. We do not commit to notifying reporters of outcomes, and decisions on enforcement remain ours.

6.3 Reports are handled in accordance with our Privacy Policy. We may share report details with the site operator where reasonably necessary to investigate, but we will not disclose a reporter's identity to the site operator unless required by law.

6.4 Bad-faith reports. Knowingly false or abusive reports, or weaponising the reporting process against competitors, may itself be treated as a breach of this AUP where made by a customer.

7. Consequences of breach

7.1 Depending on severity and history, breach of this AUP may result in: refusal to publish specific content; unpublishing of a site; suspension or termination of the account; and, for paid accounts, cancellation without refund of the current period where termination is for serious breach. Nothing in this clause limits rights you have under the Australian Consumer Law (see clause 14 of the Terms).

8. Relationship to the Terms

8.1 This AUP is incorporated into the Terms. In case of inconsistency, the Terms prevail except that this AUP prevails on matters of prohibited content, moderation, and enforcement.